2025 RESET Impact Report 01.14.26 - Flipbook - Page 3
REAL PEOPLE. REAL IMPACT.
Our primary client profile is a Black/African American woman with annual income under $20,000,
living in Davidson County, most commonly 55 or older, and in a single-adult household.
CLIENT QUOTES
“I felt financially isolated, like I didn’t have the
courage to share how challenging it really was for
the fear of judgment. [RESET has] given me the
ability to get my dignity back around my finances. It
has helped me change my mindset from a surviving
mindset to a thriving mindset.”
— Gladys, 57, RESET Client
“My experience with
RESET was excellent!”
“[RESET] helped me a
lot! They still call and
check on me.”
“The people I encountered, especially the ones
that handled my situation, were professional, very
knowledgeable. Everything was done very quickly.
They did follow-up, which I appreciated”
CLIENT EXPERIENCE INSIGHTS
171
CLIENTS
CONTACTED
89%
NET PROMOTER SCORE
(FROM 64 RATINGS)
MOST VALUED ASPECTS OF RESET
72
INTERVIEWS
CONDUCTED
(42% RESPONSE)
45
CLIENTS AGREED
TO BECOME RESET
AMBASSADORS
(63% OF RESPONDENTS)
RESET delivers compassionate, judgment-free
help that connects people to essential financial
resources and new income opportunities.
IMPACT ON DAILY LIFE
By easing financial strain, RESET helps clients
cover basic needs, reduce stress, and maintain
stability each month.
